We strive to provide a seamless and efficient payment experience for our clients using the payment gateway provided by Razorpay. In the event that a payment is failed or declined, the following refund/cancellation policy will apply:
1. Refunds
If a payment is failed or declined due to an error on the part of the payment gateway provider, we will issue a full refund to the original payment method used to make the transaction. Please note that it may take up to 7 business days for the refund to be processed and reflected in your account.
2. Cancellations
If a payment is failed or declined due to an error on the part of the payment gateway provider, you may cancel the transaction and resubmit the payment using a different payment method. If you choose to cancel the transaction, we will not charge you for the failed transaction.
3. Contact Us
If you have any questions or concerns regarding a failed payment or refund, please contact us at hello@frutterlabs.com We will do our best to resolve the issue in a timely and satisfactory manner.
By using our payment gateway, you agree to this refunds/cancellations policy. If you do not agree to this policy, please do not use our payment gateway.
