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Support

Streng then your customer support experience with ERPNext's ticket management.

Frutter Software Labs Pvt. Ltd. creates a module designed to handle and expedite customer support requests efficiently. When modules are seamlessly integrated, information flows.

1.Ticket Management

Users can create support tickets to report issues or request assistance. These tickets can include details such as the nature of the problem, priority level, contact information, and any relevant attachments.

2.Knowledge Base

A repository of articles, FAQs, troubleshooting guides, or other self-help resources can be integrated into the Support module. This empowers users to find answers to common questions without needing to create a support ticket.

3.Assignment and Routing

Support tickets are assigned to appropriate agents or teams based on predefined criteria such as skills, availability, or workload. The system may also route tickets automatically or manually to ensure timely resolution.

4.Automation and
Workflows

Workflows can be configured to automate repetitive tasks such as ticket assignment, status updates, or notifications. This streamlines the support process and ensures consistent service delivery.

5.Reporting and Analytics

Managers can generate reports and analyze key metrics related to support operations, such as ticket volume, resolution times, customer satisfaction scores, and agent performance. These insights help identify trends, bottlenecks, and areas for improvement.

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